Vacancy - Technical Support Engineer at Customer Support desk


Technical support engineer at customer support desk


Would you do anything for your customers - like diving head first into complex problems and not stopping until it is fixed - while surprising us with your humor and talent for table tennis or bowling? Then join the Customer Support team.

Prime Vision supports customers worldwide in critical postal and logistic processes. We offer 24/7 support, are eager to fix and take ownership for what we do. A good level of English is mandatory, but we offer free in-house language training when needed. As the support team, we achieve high availability of our systems to support the high standards our customers demand.

The job

Our company is all about innovation in IT. On the development side we have some of the best brains in the industry, who are busy concocting new software and solutions built around recognition technology and Big Data. We are active in several markets with the primary focus for Prime Vision being the global postal and logistics market. We are a full-service company and therefore provide solutions via project development and subsequent service and support processes ensure that our customers are covered.

We ensure that in several countries worldwide, letters and parcels arrive at the customers’ doorstep, every day, and in time.

Your background

  • You have a bachelor’s degree in a technical field (or any other field as long as you can convince us why this job has to be yours!);
  • You keep breathing when things don’t go as planned;
  • You can multitask while still keeping an eye out for possible improvements;
  • You are not afraid to gather a group of people in the middle of the night to solve an issue.

What you can expect from us

  • A great team and a career with lots of opportunities for growth;
  • An open, informal atmosphere with room to challenge your colleagues;
  • An in-house fitness/massage room to work on your body and mind;
  • A chance for hectic, chaotic, but most of all incredible workdays where you did everything except what you had planned.

About us

Daily, millions of mail and parcels, suitcases and badges are processed by our customers utilising Prime Vision software and platforms. Our customers include companies such as DHL, Beumer, Vanderlande, SICK, PostNL, DPD as well as many other major logistics and e-commerce companies around the world.  At the heart of their systems, Prime Vision products and solutions are working away to reliability and swiftly ensure our customers can fulfil their commitments.

Prime Vision is amongst the top innovators in the field of advanced recognition (OCR software, computer vision) and sorting decision systems. We are proud to have some of the best brains in the industry, who work tirelessly to develop new products and solutions built around recognition technology, artificial intelligence, robotics and big data. We are a full-service technology company that while active in several sectors, our primary focus remains the global postal and logistics market.

Due to expansion of the Sales & Marketing department we are looking for an experienced Bid & Tender Manager for our head office in Delft.

Do you have what it takes?

Send an email, apply for the position.

Apply for Vacancy

Technical support engineer at customer support desk

To apply, please send your job application, accompanied by your C.V. and motivation letter. 

If you have any issues with this form, please contact Peggy Kosters at

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