Our industry is judged by time. To the general public, it really doesn’t matter how efficient our internal systems and procedures are. To be on time, or even a little early, is the expected standard and unfortunately barely noticed. To be late, however, can cause great annoyance and contribute to negative public perception of the postal service.
Read in this article how our consultant Hein van der Ploeg helped one of our customers to streamline their handling process to improve customer satisfaction.