When facing market uncertainty, the instinct is to batten down the hatches and wait for the dust to settle. But, if post and parcel companies had adopted that attitude in recent years, many would have not survived. The advent of e-commerce has required the industry to be much more agile and flexible automation has proved crucial. So, in the light of the COVID-19 pandemic, posts already have the key to managing turbulence and the message is clear, continued investment in automation has never been more important.
Read the full article in the latest Postal and Parcel magazine.