Service Management

Customer Satisfaction, our top priority

We are proud to have our own Service Management Department. This team brings renown experience and expertise directly to the customer, working diligently to manage our integrated solutions and resolve any issues that arise on the way.

Today, Prime Vision supports over 5,000 systems globally, via a managed IT environment which can be either on-site and/or as a cloud service. For us, it’s essential that your mission-critical business and operational processes run 24/7. We can only achieve this by offering a wide range of high-level services designed to facilitate the primary part of your business.

We are ready to help you overcome any troublesome challenges or structural incidents or maybe, just to give you advice on how to implement changes that will improve the reliability and sustainability of your essential business and operational processes.

Through managing both Service Level Agreements (SLA) and Work Level Agreements (WLA), the services team works hand-in-hand with our clients to establish the basis for IT service delivery processes such as availability, capacity, continuity, security, and production operations management.

In addition, we have experts here ready to assist in pertinent issues such as problem management, configuration management, and release and change management.

Downloadable content

Read more in the OCR Suite brochure

Video materials

Watch our video on the Handling Projector

Interested in what we could do for you?

Today there is an increasing need for statistics to create new business models and improve operational efficiency so real time interaction between various operational processes is key.

Fleur Baars

is head of Service Management. Her visionary approach comes from an awareness of business trends, also challenging conventions and innovating approaches to enable customers success. By continually evaluating the needs of a business and their customers, she provides creativity to deliver services and solutions. She has over 13 years of experience in the logistics industry and gained extensive knowledge from the first to the last mile (parcel lockers, smart locks initiator).

Today there is an increasing need for statistics to create new business models and improve operational efficiency so real time interaction between various operational processes is key.

FLEUR BAARS

is head of Service Management. Her visionary approach comes from an awareness of business trends, also challenging conventions and innovating approaches to enable customers success. By continually evaluating the needs of a business and their customers, she provides creativity to deliver services and solutions. She has over 13 years of experience in the logistics industry and gained extensive knowledge from the first to the last mile (parcel lockers, smart locks initiator).

Case Studies

This month in Postal
This month in Postal and Parcel Technology magazine: How one postal operator has streamlined its handling process to improve customer satisfaction

Our industry is judged by time. To the general public, it really doesn’t matter how efficient our internal systems and procedures are. To be on time, or even a little early, is the expected standard and unfortunately barely noticed. To be late, however, can cause great annoyance and contribute to negative public perception of the…

Cut cost, improve efficiency and meet COVID-19 health measures
Second postal partner announces autonomous sorting pilot

Fresh from winning two recent industry innovation awards for the Autonomous Sorting solution, Prime Vision’s visionary new system has sent shockwaves through the industry, compelling Postal and Parcel to assess both their current set-ups and future plans. After a successful proof-of-concept demonstration to an invited audience proved the concept feasible, Prime Vision now has a…

Prime_Smart_Systems_Corporate_Logo_Primary
Prime Vision sell Prime Vision Australia in MBO

As part of the ongoing strategic plan to maintain their focus on solutions within the logistics industry, Prime Vision is pleased to announce the successful management buy-out (MBO) of their Australian subsidiary, Prime Vision Australia. The operation will immediately revert to the previous name of Prime Smart Systems. The new business will continue to be…

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