Service Management

Customer Satisfaction, our top priority

We are proud to have our own Service Management Department. This team brings renown experience and expertise directly to the customer, working diligently to manage our integrated solutions and resolve any issues that arise on the way. 

Today, Prime Vision supports over 5,000 systems globally, via a managed IT environment which can be either on-site and/or as a cloud service. For us, it’s essential that your mission-critical business and operational processes run 24/7. We can only achieve this by offering a wide range of high-level services designed to facilitate the primary part of your business.

We are ready to help you overcome any troublesome challenges or structural incidents or maybe, just to give you advice on how to implement changes that will improve the reliability and sustainability of your essential business and operational processes.

Through managing both Service Level Agreements (SLA) and Work Level Agreements (WLA), the services team works hand-in-hand with our clients to establish the basis for IT service delivery processes such as availability, capacity, continuity, security, and production operations management.

In addition, we have experts here ready to assist in pertinent issues such as problem management, configuration management, and release and change management.

Downloadable content

Read more in the OCR Suite brochure

Video materials

Watch our video on the Handling Projector

Interested in what we could do for you?

Today there is an increasing need for statistics to create new business models and improve operational efficiency so real time interaction between various operational processes is key.

Fleur Baars

is head of Service Management. Her visionary approach comes from an awareness of business trends, also challenging conventions and innovating approaches to enable customers success. By continually evaluating the needs of a business and their customers, she provides creativity to deliver services and solutions. She has over 13 years of experience in the logistics industry and gained extensive knowledge from the first to the last mile (parcel lockers, smart locks initiator).

Today there is an increasing need for statistics to create new business models and improve operational efficiency so real time interaction between various operational processes is key.

FLEUR BAARS

is head of Service Management. Her visionary approach comes from an awareness of business trends, also challenging conventions and innovating approaches to enable customers success. By continually evaluating the needs of a business and their customers, she provides creativity to deliver services and solutions. She has over 13 years of experience in the logistics industry and gained extensive knowledge from the first to the last mile (parcel lockers, smart locks initiator).

Case Studies

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BEFRIEND A ROBOT
Benefits of smart automation in the postal- and parcel sorting centre

As volumes go up in the postal- and parcel sorting business and processes are getting more intricate, many companies resort to increasing automation, like Prime Vision´s robotic sorting system and the Flow Projector. Although much is being said about machines being a threat to employment opportunities there is also much positive to mention. In practice,…

Woman working in call center
Customer Care Specialist

Is satisfying customers your greatest motivation? And do you enjoy directly handling the most common IT requests? Then we are looking for you! DESCRIPTION The department Care & Protect is the primary service provider of Prime Vision. What has been developed by Prime Vision and then rolled out to the customer, should also be well…

photography-PFWEMMH
How the latest warehouse tech can help improve supply chain efficiencies

What if… your warehouse made its own decisions? Invite the future into your warehouse and know exactly what happened yesterday, what is going on today and what tomorrow will be like. Prime Vision is pushing the frontiers of asset intelligence, making flexible warehouse operations a reality. By using computer vision and AI to enrich raw…

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