Service Management

Customer Satisfaction, our top priority

We are proud to have our own Service Management Department. This team brings renown experience and expertise directly to the customer, working diligently to manage our integrated solutions and resolve any issues that arise on the way.

Today, Prime Vision supports over 5,000 systems globally, via a managed IT environment which can be either on-site and/or as a cloud service. For us, it’s essential that your mission-critical business and operational processes run 24/7. We can only achieve this by offering a wide range of high-level services designed to facilitate the primary part of your business.

We are ready to help you overcome any troublesome challenges or structural incidents or maybe, just to give you advice on how to implement changes that will improve the reliability and sustainability of your essential business and operational processes.

Through managing both Service Level Agreements (SLA) and Work Level Agreements (WLA), the services team works hand-in-hand with our clients to establish the basis for IT service delivery processes such as availability, capacity, continuity, security, and production operations management.

In addition, we have experts here ready to assist in pertinent issues such as problem management, configuration management, and release and change management.

Downloadable content

Read more in the OCR Suite brochure

Video materials

Watch our video on the Handling Projector

Interested in what we could do for you?

Today there is an increasing need for statistics to create new business models and improve operational efficiency so real time interaction between various operational processes is key.

Fleur Baars

is head of Service Management. Her visionary approach comes from an awareness of business trends, also challenging conventions and innovating approaches to enable customers success. By continually evaluating the needs of a business and their customers, she provides creativity to deliver services and solutions. She has over 13 years of experience in the logistics industry and gained extensive knowledge from the first to the last mile (parcel lockers, smart locks initiator).

Today there is an increasing need for statistics to create new business models and improve operational efficiency so real time interaction between various operational processes is key.

FLEUR BAARS

is head of Service Management. Her visionary approach comes from an awareness of business trends, also challenging conventions and innovating approaches to enable customers success. By continually evaluating the needs of a business and their customers, she provides creativity to deliver services and solutions. She has over 13 years of experience in the logistics industry and gained extensive knowledge from the first to the last mile (parcel lockers, smart locks initiator).

Case Studies

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Join the Flow Ride to Austrian Post‘s sorting center during the Parcel+Post Expo in Vienna!

Together with Austrian Post, we are organizing an exclusive demo of their Flow Projector at the Post’s logistic center in Vienna. About the Flow Projector: magnify your manual-sorting efficiency The award-winning Flow Projector is designed to increase the efficiency of manual labor during parcel sorting. It projects endpoint information directly onto parcels on the conveyor, based on the barcodes…

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Prime Vision’s sorting robots are going overseas!

Conceived and designed by Prime Vision and made by VDL Industrial Modules, the robot vehicles are on their way by ship to our client’s facilities. They are the first of a larger consignment of mobile robots (named Robin) to be deployed in this client’s sorting centers, in order to boost productivity. An increasing number of…

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Parcel + Postal Technology International Awards

We are happy to share the exciting news that we have been nominated for the Parcel + Postal Technology International Awards in 2 categories: Sorting Center Innovation of the Year for our Customs Vision solution and Supplier of the Year! The results of the awards will be exclusively announced during the Awards Ceremony on Tuesday,…

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