Service Management

Customer Satisfaction, our top priority

We are proud to have our own Service Management Department. This team brings renown experience and expertise directly to the customer, working diligently to manage our integrated solutions and resolve any issues that arise on the way. 

Today, Prime Vision supports over 5,000 systems globally, via a managed IT environment which can be either on-site and/or as a cloud service. For us, it’s essential that your mission-critical business and operational processes run 24/7. We can only achieve this by offering a wide range of high-level services designed to facilitate the primary part of your business.

We are ready to help you overcome any troublesome challenges or structural incidents or maybe, just to give you advice on how to implement changes that will improve the reliability and sustainability of your essential business and operational processes.

Through managing both Service Level Agreements (SLA) and Work Level Agreements (WLA), the services team works hand-in-hand with our clients to establish the basis for IT service delivery processes such as availability, capacity, continuity, security, and production operations management.

In addition, we have experts here ready to assist in pertinent issues such as problem management, configuration management, and release and change management.

Downloadable content

Read more in the OCR Suite brochure

Video materials

Watch our video on the Handling Projector

Interested in what we could do for you?

Fleur

Today there is an increasing need for statistics to create new business models and improve operational efficiency so real time interaction between various operational processes is key.

Fleur Baars

is head of Service Management. Her visionary approach comes from an awareness of business trends, also challenging conventions and innovating approaches to enable customers success. By continually evaluating the needs of a business and their customers, she provides creativity to deliver services and solutions. She has over 13 years of experience in the logistics industry and gained extensive knowledge from the first to the last mile (parcel lockers, smart locks initiator).

Today there is an increasing need for statistics to create new business models and improve operational efficiency so real time interaction between various operational processes is key.

FLEUR BAARS

is head of Service Management. Her visionary approach comes from an awareness of business trends, also challenging conventions and innovating approaches to enable customers success. By continually evaluating the needs of a business and their customers, she provides creativity to deliver services and solutions. She has over 13 years of experience in the logistics industry and gained extensive knowledge from the first to the last mile (parcel lockers, smart locks initiator).

Fleur

Case Studies

Smart-Store image V2
Visualizing parcel data with Smart Store images

In order to cope with continuous growth of parcel volumes and complexity in the retail market, Prime Vision has been digitalizing their clients’ supply chains. To make the most out of data gathered by this digitalization, the Delft-based company brings data visualization to the postal industry by introducing the Smart Store solution. This system centralizes…

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Robotics Navigation Engineer

Are you the one to join our Autonomous Sorting Team and use your skills to take our robots to the next level? DESCRIPTION We are looking for multiple excellent Robotics Engineers with a strong background in robot navigation and motion planning. In our Autonomous Sorting team, we implement a wide range of custom made and…

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Bid & Tender Manager

You are the key person in the bid and tender process; you excel in translating customer requests into strong commercial proposals DESCRIPTION Due to growth and international expansion our Sales & Marketing department is looking for an experienced Bid & Tender Manager for our head office in Delft. Our new Bid & Tender manager is…

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