Service Management

Customer Satisfaction, our top priority

We are proud to have our own Service Management Department. This team brings renown experience and expertise directly to the customer, working diligently to manage our integrated solutions and resolve any issues that arise on the way. 

Today, Prime Vision supports over 5,000 systems globally, via a managed IT environment which can be either on-site and/or as a cloud service. For us, it’s essential that your mission-critical business and operational processes run 24/7. We can only achieve this by offering a wide range of high-level services designed to facilitate the primary part of your business.

We are ready to help you overcome any troublesome challenges or structural incidents or maybe, just to give you advice on how to implement changes that will improve the reliability and sustainability of your essential business and operational processes.

Through managing both Service Level Agreements (SLA) and Work Level Agreements (WLA), the services team works hand-in-hand with our clients to establish the basis for IT service delivery processes such as availability, capacity, continuity, security, and production operations management.

In addition, we have experts here ready to assist in pertinent issues such as problem management, configuration management, and release and change management.

Downloadable content

Read more in the OCR Suite brochure

Video materials

Watch our video on the Handling Projector

Interested in what we could do for you?

Fleur

Today there is an increasing need for statistics to create new business models and improve operational efficiency so real time interaction between various operational processes is key.

Fleur Baars

is head of Service Management. Her visionary approach comes from an awareness of business trends, also challenging conventions and innovating approaches to enable customers success. By continually evaluating the needs of a business and their customers, she provides creativity to deliver services and solutions. She has over 13 years of experience in the logistics industry and gained extensive knowledge from the first to the last mile (parcel lockers, smart locks initiator).

Today there is an increasing need for statistics to create new business models and improve operational efficiency so real time interaction between various operational processes is key.

FLEUR BAARS

is head of Service Management. Her visionary approach comes from an awareness of business trends, also challenging conventions and innovating approaches to enable customers success. By continually evaluating the needs of a business and their customers, she provides creativity to deliver services and solutions. She has over 13 years of experience in the logistics industry and gained extensive knowledge from the first to the last mile (parcel lockers, smart locks initiator).

Fleur

Case Studies

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Service Manager

We are looking for a customer-focused Service Manager who connects Strategy and Operations. DESCRIPTION As Service Manager, you are the linking pin between our customers and Prime Vision. You coordinate with several departments within and outside Prime Vision to ensure products and services are offered at the highest possible quality, efficiency, and profitability. You are…

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Technical Buyer

Will you help getting our robots built? As a Technical Buyer, you will be responsible for the procurement of standard and custom components and services for both the Flow projector and Autonomous Sorting Robots. In addition, partner management plays an important role in achieving success. There is a lot of room to shape the position…

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Full Stack Developer for Robotics Infrastructure

Building a robotic sorting system is one thing. Managing the updates, security and data of thousands of robots accross the globe is another. You are going to build the tools behind our robotic sorting system that make it work DESCRIPTION In our Robotic Sorting team we develop a wide range of custom made and solution-tailored algorithms using state-of-the-art…

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