Vacancy

IT Field Engineer

Location: Delft, the Netherlands

Are you a real hardware fanatic? Do you like to travel frequently and roll up your sleeves for our international customers? Is diving into complex issues and is customer satisfaction one of your greatest motivations? If your answer to these questions is yes, we are looking for you!

DESCRIPTION

The department Care & Protection is Prime Vision’s primary service provider. What has been developed by Prime Vision and is then rolled out to the customer, should also be well maintained! Approximately 20 colleagues are working on this, both remotely and physically at customer sites. From answering questions and solving simple and complex incidents, to replacing hardware and proactively monitoring the systems running at the customer’s site, we do it all.

Our customers are large postal companies all over the world, requiring a high degree of flexibility and cooperation. Fortunately, our planners are always up to date and they ensure that everyone is working on the right assignments.

Due to expansion of the Care & Protection department, we are looking for an IT Field Engineer for our headquarters in Delft.

YOUR JOB

You are the first point of contact for our international customers, whether remotely or physically at a customer’s site. Not only do you maintain hardware, you also build relationships and discuss future wishes of the customer. By showing and explaining what you do and by asking the right questions, you always know how to make them feel that their business is in the right hands.

If you are not on the road, you work on projects and changes, or you help your colleagues from the Support Desk with handling incidents that are beyond their capacity.

After a familiarisation period you will be perfectly capable of working independently and reporting on your activities and findings in writing. You will ensure that you are always in close communication with your colleagues in the planning department.

It is our ambition to work on a well-attuned team. Everyone contributes to this and we expect the same from you!

WHAT WE OFFER

We offer a full-time position in an informal and professional working environment with a lot of room for personal development and many extras:

  • An open and inclusive workspace with colleagues from more than 20 different nationalities.
  • A globally oriented company with an equally global client base.
  • A full range of digital tools will be at your disposal.
  • Competitive salary.
  • Company laptop and mobile phone of choice
  • Extra perks such as snacks and excellent coffee every day in our cozy Grand Café.
  • Weekly Thursday and Friday night drinks.
  • Training sessions by a personal trainer in our in-house gym.
  • The possibility to work flexible hours.
  • A profit-sharing scheme for all employees.
  • The option to purchase additional vacation days on top of the 25-day standard holiday allowance.

YOUR PROFILE

  • A technical college degree, e.g. mechanical engineering, electronics or networks (Dutch HBO or equivalent)
  • Excellent English language skills
  • You are in possession of a drivers license B (cars)
  • Preferably you have experience as a field (services) engineer
  • Great communication skills and a customer-oriented attitude
  • The ability to assess situations and problems technically and advise proactively about solutions
  • Preferably you have knowledge of servers (hard- and software), domains and Windows10
  • If you have certificates such as MCT, MDT or MCSA, that would be an advantage.

PARTICULARITIES

In the context of corporate responsibility, Prime Vision as a company is particularly open to applications from people with a disability.

CONVINCED THIS JOB FITS YOU?

We would love to receive your resume and motivation letter or -video! Please send your application to Peggy Ann Kosters at sollicitaties@primevision.com.

The application process consists of 2 interviews and a Big Five personality test. We look forward to hearing from you.

About us

Working for a top player in the field of logistics solutions

Prime Vision is one of the world’s best in the field of advanced solutions for the logistics industry. We create and support critical hardware and software solutions for our customers 24/7. This allows our customers in more than 25 countries to sort millions of parcels and letters day and night. We are proud of our international client portfolio including DHL, Bol.com, PostNL, Whistl, PostNord, Posti, Australian Air Express Startrack and DHL Hong Kong and Mexico.

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