COVID impact on the last mile – Accenture update

The most recent Accenture report on the impact of COVID on the last mile illustrates dramatic statistics about the shift in consumer adoption of new shopping behaviors.

Globally, store-based retailers experience exponential growth in eCommerce, there is a 71% increase in online orders in Europe and over 80% in Canada, US and APAC.

Globally, there is an 192% increase in click & collect order.

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