Internet shopping is massive now and the cost to BFPO and the Government was rising rapidly. The revenue recovery system we now have in place allows us to reclaim up to £1m per annum from suppliers.
The implementation has been flawless, and system performance was high from day one, and rolled-out without interfering with production. We have a read-rate increase of more than 25% and the system exceeds my expectations.
Automating parcel sorting for the first time, it was very helpful to have the expert opinion from people who had been there before. This was always presented in a 'what’s best for An Post' point of view and fully open and honest.