NEXT Retail plc UK - Five Year Support Agreement
Many Prime Vision clients are discovering the benefits in establishing a long-term support agreement for their systems. NEXT Retail plc in the UK are one of several leading companies to do just that.
Prime Vision leads the industry with its wide range of support services and was the first to invest in a 24/7 hotline manned by Prime Vision software specialists. Ben Schellingerhout, Prime Vision Support Manager, comments “every system comes complete with a secure support link back to Prime Vision headquarters that enables us to be online with the system within 5 minutes of receiving a call from the client. We are able to offer absolute piece of mind via this service as our specialists can see the status and history of every hardware and software module in the clients system and offer immediate support.”
Mark A. Ryder adds “Prime Vision are pushing the boundaries of performance and reliability with every new product release which presents an interesting paradigm when it comes to support; systems are so reliable that when an issue occurs the clients site engineering or I.T. team may not have had to look at the system for months at a time. This is where Prime Vision can be called upon for immediate specialist assistance”.
Contract clients benefit from a tailored SLA (Service Level Agreement) that guarantees both the response times and escalation procedure between the client and Prime Vision. Contract clients also receive free-of-charge software updates as they are released and routine pro-active system healthchecks and maintenance.
For a tailored support package and valuable multi-year benefits, contact Prime Vision today.