Customer Satisfaction, our top priority …

Prime Vision is proud to announce the launch of our new Service Management Department. Headed by Fleur Baars, our new services team brings Prime Visions’ renown experience and expertise directly to the customer, working diligently to manage our integrated solutions and resolve any issues that arise on the way. 

The e-commerce market is continually evolving, and moreover, logistic operators need to to be increasingly agile to meet the resulting challenges. In a market where ICT plays a complex and dominant role, operational processes require an automated platform that is both reliable and sustainable.

Today, Prime Vision support over 5,000 systems globally, via a managed IT environment which can be either on-site and/or as a cloud service. For us, it’s essential that your mission-critical business and operational processes run 24/7. We can only achieve this by offering a wide range of high-level services designed to facilitate the primary part of your business.

We are ready to help you overcome any troublesome challenges or structural incidents or maybe, just to give you advice on how to implement changes that will improve the reliability and sustainability of your essential business and operational processes.

Through managing both Service Level Agreements (SLA) and Work Level Agreements (WLA), the services team works hand-in-hand with our clients to establish the basis for IT service delivery processes such as availability, capacity, continuity, security, and production operations management.

In addition, we have experts here ready to assist in pertinent issues such as problem management, configuration management, and release and change management.

Meet the Prime Vision Service Management team In our short video, Fleur introduces her new team and explains a little more about the Service Management Departments core functions and how it could add significant value to your operations.