DEFENDING THE CORE
The first job of any business in a rapidly changing market is to position themselves to be agile, able to respond effectively to change. The postal industry, after a couple hundred years of little change, is suddenly one of the most dynamic markets to operate in! A good paradigm here is a good old Dutch windmill; it responds with ease to changes in wind direction, however it can only do that with a firm foundation and overall stability – this is why the core business of the post is so crucial. Prime Vision as a postal operations and technical expert assists posts defend their core business. Prime Vision can help.
INCREASE OPERATIONAL EFFICIENCY
Efficiency in your operation is essential for a profitable business, whatever your mail volumes may be. With considerable margin pressures, especially with trends in decreasing letter volumes, it makes sense to routinely audit whether your operational strategy is best-fit for volumes handled. Sometimes the answer is more automation, however sometimes the most efficient solution is a manual process augmented with technology to ensure speed and quality control. Prime Vision has assisted posts gain operational efficiency with solutions such as voice-assisted hand sorting, mail registration and image lifting, advanced video-coding solutions, read-rate improvement programs and database optimization and improvement. Prime Vision can help
LOWER OPERATIONAL COSTS
A focus on operational costs is essential for a profitable business, whatever your mail volumes may be. With considerable margin pressures, especially with trends in decreasing letter volumes, it makes sense to routinely audit whether your operational strategy is best-fit for volumes handled. In many cases lowering costs is part of a larger strategy to deliver competitive advantage, especially for USO posts that have a public commitment to service compared to other operators. Sometimes the answer is more automation, however sometimes the most cost-efficient solution is a manual process augmented with technology to ensure speed and quality control. Prime Vision has assisted posts gain operational efficiency with solutions such as voice-assisted hand sorting, mail registration and image lifting, advanced video-coding solutions, read-rate improvement programs and database optimization and improvement. Prime Vision can help.
CONSOLIDATING MAIL OFFICES
Many posts are reviewing their portfolio of local and regional mail offices and looking for the optimum network operationally and commercially. Prime Vision has assisted many posts in this process by providing process and technological solutions to challenges raised by consolidation. For example, many posts do a final hand sort and sequencing process in local mail offices, often by the postman or delivery driver themselves. This final sort relies on a great deal of local knowledge of delivery routes. When consolidating mail offices, why not prepare the mail (at your sorting centers) such that it is sequenced correctly for the route, whether by foot or in a van? This may require deeper level reading from your OCR platforms, changes to sorting processes, capturing local knowledge into the IT systems and much more. Prime Vision can help.
INCREASE CUSTOMER SATISFACTION
First time right! Customer satisfaction drives loyalty and retention in an increasingly competitive environment, so crucial for your future success! When something goes wrong you need to provide traceability to find out what happened, plus build in quality assurance measures to ensure error-reduction and quality of service. Prime Vision has assisted posts in their efforts by providing more timely information, improving the quality of databases, reducing errors in reading systems and eliminating human error in keying systems. Prime Vision can help.
CAPTURING (BIG) DATA OPPORTUNITY
Big data is a mega-trend in the IT market, and presents many opportunities in the postal sector too that shouldn’t be ignored. What’s your strategy regarding big data? The big data opportunity for posts is really about seeing the big picture, across the organization, how can data from one process help you in other processes. The primary drivers, increasing customer experience, cost-efficiency, developing new revenue streams. Prime Vision can help.
SAVING COSTS IN THE LAST MILE
For the last mile many postal operators are relying on an additional sorting process when the item is shipped from central distribution to the local sorting center; often a hand sorting process that’s done by the post men before their round. That takes time and you need to tie up your manpower in every local sorting office for every round. Why not automatically sort to the cage level, position in the van or sequence in the mail man’s bag? Why not do this at the central sortation? Prime Vision can take care of distribution-ready sorting, for all those levels. We’ve done it for many posts like PostNL and PostNord on programs that have delivered significant cost savings, time savings and increasing efficiency.
Prime Vision offers more than just sortation. Another example for saving costs in the last mile is our Digital Mailman initiative. The scope of Digital Mailman is huge. It can be used for reporting a misrouted mail item, a mail box too small to receive the delivery or a road accident that puts the postman behind schedule. Photographs can be taken, of a damaged mail bag or mail piece for example, that are then forwarded to the relevant department. Prime Vision can help.
CAPITALIZE ON THE E-COMMERCE BOOM
It’s all about the capability to handle huge peaks in volumes (triggered by holiday seasons and the recent phenomena of sales events such as Black Friday, Singles Day, Cyber Monday etc.) and meet expectations for increased smarter services such as tracking, status and redirection. Automation and lowest-cost handling is key to being profitable at high-volumes. The Chinese singles day event has the highest e-commerce volume in the world and also during Black Friday and Cyber Monday sales are much higher than on other days of the year. The challenge here is to operate those big volumes just for 1 or 2 days and in the most cost efficient way as the customer is not willing to pay extra for it. One day can ruin your reputation for the whole year when customers don’t get the service they expect. Flexible automation is the solution; the capability to scale up by hundreds of percent in a short period of time of a short shopping window and scale back down to normal shipping volumes for the rest of the year and to flexibly sort small and large items. Prime Vision can help.
COST-EFFICIENT WAYS OF HANDLING CROSS-BORDER E-COMMERCE MAIL FLOWS
You only survive if you are fully automated! But how do you find an automation strategy that works for cross-border e-commerce which can present many challenges, from poor addressing, foreign languages on labelling and (last but not least) low terminal dues? Prime Vision have many proven strategies that can help. Is automation the only answer? Well when you factor in the cost element combined with low income from foreign posts (i.e. e-commerce flows originating in China), there is limited scope for funding the significant overhead of manual operations. We have smart ways of reducing any human interaction and clever ways of distributing this mail stream. PostNL for example eliminated the last mile for this category of mail, replacing it with a recipient collection service. We provide the process behind that. We can identify this category in the mail stream, give it Track & Tracing and help with the automation for ways of telling the customer there’s something for them to collect. Prime Vision can help.